Products exchange
Dear customers, if the products you received were sour, damaged or defective, please let us know immediately and head down to our main store for a 1-1 exchange free of charge. Remember to bring with you the products and receipt.
We apologize for the inconvenience caused!
Otherwise, due to the perishable nature of our products, we will not be able to accept any exchanges or refunds.

How to report a defective item
Send us a message ahlaidurian@gmail.com or call us at +65 8938 3038.
We will need to see a picture of the item and your receipt to process the exchange/refund.
Once everything is in order, we will notify you.
Refunds will be processed within 14 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ahlaidurian@gmail.com

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